FREQUENTLY ASKED QUESTIONS
You can reach our experts from the contact page for the most frequently asked questions and questions that you cannot find answers to in our frequently asked questions pages, which we compile and prepare and update periodically.
GENERAL
Click “Login/Register” at the top of the page. A new window will pop up. Click the “Lost your password” link. On the next window, enter your valid email or username and click “Reset password”.
After you log in to your account, click the “My Account” at the top of the page. Click “Account details” in the new window, locate “Change password” at the bottom of the main screen and click “edit” to the right of it.
If you are logged in, items will remain in your cart indefinitely.
Click on the "newsletter" heading at the bottom or top of the page and confirm by entering your e-mail address in the form that appears.
Unfortunately, you cannot change your email at this time. You would need to create a new account.
ORDERS
Yes, you can checkout as a guest for regular orders. However, an account is required for our Auto Ship & Save program. Additionally, if you want to benefit from the loyalty program, we recommend that you become a registered customer.
Login to your account at the top of the page. Once logged in, click “My Account” also at the top of the page. In the new page click “Orders”. If you checked out as a guest, you can track your order via your order number and Shipping zip code.
Once an order has been placed, you may contact customer service to see if the order can be adjusted or canceled. If the order is already processing, however, the order cannot be changed or canceled.
Your credit card is charged from the moment you place your order.
Please contact customer service to see if your order can be price adjusted.
In some cases yes. You must contact customer service to get information.
We accept Visa, Mastercard, American Express, Discover, and Paypal. We also now have ZIP payment plans that allow you to pay for an order in installments over a period of time.
No, customer service is not able to place orders over the phone.
Shipping & Return Policy
Shipping costs will vary based on the amount of your order, geographic location, and delivery option selected at checkout. For additional details and pricing, please visit the Shipping & Returns page.
Qualifying orders of $49 or more at the subtotal level (after coupons have been applied and prior to any applicable taxes) ship via standard delivery for free within our delivery area. All orders under $69ship for a flat rate of $5.99 ground shipping. Restrictions apply and will be noted during Checkout.
Currently, Natura Pet does not ship to Alaska or Hawaii. We only ship to east side of US.
Returns must be processed within 30 days of receipt of your merchandise, if the package is unopened and undamaged
About our Friends & Products
Grain foods are low in meat, that is, animal protein. The majority of food protein consists of vegetable proteins. The amount of protein written in the food is the total protein amount. The higher the animal protein part of it, the higher the benefit. It is also unlikely to contain allergens. While most food allergies are thought to be against animal protein, they actually occur against another protein in the diet. For example, a dog that has an allergic reaction when eating chicken food may not react to another food containing the same animal protein. The reason for this is the by-products used in the food. In low-grain foods, by-products are selected from non-allergenic foodstuffs, thus trying to prevent the risk of reaction.
Although the tastes of pet friends vary, they may generally have difficulty changing their habits. A smooth transition will give good results when made gradually. First, the old food is mixed with the new food in a small amount and the amount of new food is gradually increased. In this way, both the taste habit and the adaptation of the digestive system will be easily achieved.
Each food package contains a table consisting of average values appropriate for age and weight. Using this ruler as a reference, changes can be made according to temperament. After calculating the needs of the puppies from the table, the daily meal is divided into 2-3 parts and given periodically at certain times. In cats, if there is no tendency to gain weight; The food bowl can be kept full at all times. He will eat as much as he needs. However, in cats that tend to gain weight and consume rapidly, the table should be followed and food supplements should not be given other than that. Adult dogs can be fed once a day. However, some dogs experience wandering and distraction problems while consuming food. For those with such temperaments, access to the food bowl can be done on a scheduled basis, morning and evening. In addition, minor changes can be made depending on daily physical activity.
You can go to our website and leave a call note in the contact section. On our reply day, our friends will definitely contact us regarding the solution to your problem by e-mail or by calling.
It's not excess protein that causes joint problems; These are genetic predispositions along with imbalances in mineral and fat intake.
Fresh products are imported from abroad, especially from farms where we follow the products meticulously.
If the food is locked after opening, it should be closed. There is no need to store dry food in the refrigerator, but care should be taken to ensure that the place is not too hot and does not receive direct sunlight. When exposed to these factors, oxidative stress increases, shelf life and freshness period decrease.
Food-related allergies seen in animals are mostly caused by grains. The likelihood of allergic reactions is low in low-grain foods.